Shipping policy

Thank you for choosing CALLAM BLENHEIM. Based in New Zealand, our online store provides quality headwear for global customers. Orders are dispatched from our Hong Kong transit warehouse. We follow standardized order processing procedures and adopt shock-resistant packaging to protect goods, aiming to deliver all parcels securely and reach the estimated delivery timeframe.

1.Order Processing Time We complete order verification, commodity inspection and sealed packaging within 1 to 3 business days after payment confirmation. Order processing will pause on New Zealand weekends and public holidays. During peak sales periods and order surges, order preparation may experience minor delays. We will notify customers by email promptly if significant delivery delays occur.

2.Shipping Rates and Delivery Estimates Shipping fees are calculated based on package weight, dimensions and delivery destination. The exact shipping cost will be automatically displayed on the checkout page before payment. All orders are shipped via standard international shipping from Hong Kong. Estimated delivery takes 12–20 business days, subject to actual logistics conditions. The stated delivery time is for reference only. Actual arrival may be affected by carrier failures, customs inspections, extreme weather, regional transport restrictions and official holidays.

3.Shipment Confirmation and Order Tracking Once goods are handed over to authorized logistics partners at the Hong Kong transit warehouse, you will receive a shipment confirmation email containing tracking number and tracking access link. Due to cross-system synchronization delays, tracking information will be updated within 24–48 hours after dispatch. If tracking data cannot load normally, please contact our support team for manual tracking assistance.

4.Incorrect Address Disclaimer Customers must fill in accurate, complete and valid delivery address, postcode and contact number at checkout. Please double-check all delivery information before submitting orders. CALLAM BLENHEIM shall not be liable for misdelivery, delivery failure or parcel loss caused by incorrect or incomplete information provided by buyers. If parcels are returned to our Hong Kong warehouse due to address errors, buyers need to bear all additional reshipping costs independently.

5.Lost or Damaged Packages If your parcel is missing or untraceable during transit, please submit a loss investigation request to customer service within 7 days after the estimated delivery date. Long-distance transportation may lead to extrusion or package rupture. If you receive damaged goods, please keep the original outer packaging and take clear evidence photos within 24 hours upon receipt. Our team will verify information and provide solutions as soon as possible.

6.Product Care Notice Each hat is made of breathable textile materials. Please follow proper cleaning and storage methods. We do not accept after-sales requests for deformation, abrasion, discoloration or damage caused by improper use, unauthorized modification and rough wear.

7.International Shipping and Customs Notice We provide global cross-border shipping services. Overseas shipments may incur import tariffs, customs clearance fees and other statutory charges required by destination countries. All customs-related charges are borne by recipients and are not included in product prices or settled shipping fees. We will not be responsible for parcel detention, customs rejection and corresponding losses arising from buyers’ failure to comply with local import declaration regulations.

8.Contact Information For enquiries about shipping rules, logistics progress and delivery after-sales matters, please reach us via official contact channels below. Trade name: CALLAM BLENHEIM Phone number: +64 27 351 2864 Email: info@calblen.shop Physical address: 2 Solstone Drive, Solway, Masterton 5810, New Zealand